1. Are your devices fully tested?

Yes. Every device goes through a 40‑point diagnostic test, including battery health, screen quality, camera, speakers, microphone, buttons, ports, Wi‑Fi, Bluetooth, and overall performance.

2. Are your phones and laptops unlocked?

Yes — all devices are fully unlocked and work with all major UK networks unless clearly stated otherwise.

3. Do your devices come with accessories?

Yes. Every device includes:

• Charging cable
• SIM tray tool (for phones)
• 12‑month warranty documentation

Original boxes and chargers may be included unless specified.

1. What does Grade A mean?

• Excellent condition
• Minimal or no visible signs of use
• Battery health 85%+
• Fully functional

2. What does Grade B mean?

• Light wear, such as small marks or micro‑scratches
• Battery health 80–85%
• Fully functional

3. Do you replace batteries?

Batteries meet manufacturer‑recommended health standards. If a battery does not meet our threshold, it is replaced before sale.

1. What warranty do you offer?

All devices come with a 12‑month warranty covering:

• Hardware faults
• Touchscreen issues
• Battery defects
• Charging problems
• Camera faults

It does not cover accidental or liquid damage.

2. What is your returns policy?

You have 30 days from delivery to return your device for a refund or exchange. The device must be in the same condition as received.

3. How do I start a return or warranty claim?

Email our support team or chat with us in-store with your order number and issue details. We’ll respond within 24 hours with the next steps.

1. How long does delivery take?

UK delivery typically takes 2–5 working days, depending on the supplier and your location.

2. Do you offer tracking?

Yes — every order includes full tracking. You’ll receive a tracking link once your order ships.

 3. Do you ship internationally?

Yes – we ship globally based on the terms and conditions of our international shipping partners.

1. What payment methods do you accept?

We accept:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

2. Can I cancel my order?

Yes — if your order hasn’t shipped yet. Contact us as soon as possible.

3. Why was my order flagged for review?

To protect customers, some orders may be reviewed for security reasons (e.g., mismatched billing/shipping addresses). This usually takes less than 24 hours.

1. Are your devices original?

Yes — all devices are 100% genuine and verified using industry‑standard diagnostic tools.

2. Do refurbished devices perform like new?

Yes. Performance is identical to that of new devices because all hardware is fully tested and restored.

3. Will my device have scratches?

Grade A devices have minimal or no visible wear. Grade B devices may show light cosmetic marks, but nothing that affects performance.

1. How do I track my order?

Use our Track Your Order page and enter your order number + email.

 

2. How do I contact support?

Email us anytime at:

📧 support@myrefurbtech.com

We reply within 24 hours. Or chat with us in-store.